Shipping policy

Shipping Policy

Welcome to Astral Store, operated by MAXECOMERCE GROUP LTD. We are committed to ensuring your order is processed efficiently and delivered safely to your door. Please review our shipping policy below for details regarding timeframes, tracking, and delivery.

1. Order Processing and Dispatch

All orders are processed and prepared for shipment upon payment confirmation.
Once your order has been dispatched from our fulfillment center, you will receive a confirmation notification.

2. Tracking Information

Tracking Code Delivery: Tracking codes are generated and sent directly to your registered customer email address within 48 hours of your purchase.
You can use your tracking code to monitor the progress of your shipment as it makes its way to your destination.

3. Delivery Times

Standard Delivery: Delivery for orders takes up to 15 days from the date of dispatch.
Please note that delivery timeframes are estimates and may occasionally be subject to customs processing, local postal carrier delays, or peak holiday seasons.

4. Shipping Address Accuracy

Please ensure that your delivery address is entered correctly and completely at checkout.
MAXECOMERCE GROUP LTD is not responsible for delayed, misplaced, or undelivered packages resulting from incomplete or incorrect address information provided by the customer.

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