Terms of service

Terms of Service

 

Welcome to Astral Store, operated by MAXECOMERCE GROUP LTD ("Company", "we", "us", or "our"). By accessing our website, purchasing products from us, or using any of our services, you agree to be bound by the following Terms of Service ("Terms"). Please read these Terms carefully before accessing or using our website.

1. Overview and Acceptance

This website is operated by MAXECOMERCE GROUP LTD. Throughout the site, the terms "we", "us" and "our" refer to MAXECOMERCE GROUP LTD. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service, including those additional terms and conditions and policies referenced herein.

Our company details are as follows:

  • Company Name: MAXECOMERCE GROUP LTD

  • Company Number: 16959223

  • Registered Address: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ

  • Contact Email: astralstoreuk@outlook.com

  • Contact Phone: +44 7869 163103

2. Online Store Terms

  • By agreeing to these Terms of Service, you represent that you are at least the age of majority in your place of residence.

  • You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

     

  • A breach or violation of any of the Terms will result in an immediate termination of your Services.

     

3. Products, Pricing and Payment

  • All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

  • Prices for our products are subject to change without notice.

  • We accept secure payments processed through Shopify Payments UK, supporting major credit and debit cards in full compliance with UK financial standards. By submitting your payment information, you authorize us to charge the applicable total amount.

4. Shipping, Tracking and Delivery

  • Tracking Information: Tracking codes are generated and sent to your registered email address within 48 hours of your purchase confirmation.

  • Delivery Times: Standard delivery for orders takes up to 15 days from the date of dispatch.

  • Please ensure that your shipping address is accurate. We are not responsible for delays or missing packages caused by incorrect or incomplete address details provided at checkout.

5. Returns, Refunds and Cancellations

  • Our store operates in compliance with UK consumer protection laws. You have the right to cancel or return your items under our Return and Refund Policy, which includes a 14-day cooling-off period from the day you receive your goods.

  • To initiate a return, items must be unused, in their original packaging, and coordinated through our support team at astralstoreuk@outlook.com.

6. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom, and the courts of England and Wales shall have exclusive jurisdiction over any disputes.